Quality Promise

Vision statement:

Quality promise: 

Stage of delivery	Area of control	Specific measure
Pre-survey	Cost expectation	We manage cost expectations by having transparent prices published on our website.
		We offer remote quotes based on client provided sketches subject to survey
		Producing quotes based on expected discussions
Design process	Cost options	Cost of elements are clearly discussed early in the form of a provisional quote or more than one quote scenario
	Design options	Moodboards, drawings and sketches are created to achieve a realistic expectation prior to building a quote
Regulatory compliance	Detailed methods	We provide a detailed method in our bill of quantities to show how we will achieve
	References to standards documents	We provide a standards reference on our bill of quantities so you can see the standards an accredited body have set for a particular element of a project
Quality control	Our foreman and project managers have a control document prepared outlining a brief of the project	We have a brief document prepared that ensures we follow our defined processes
On site communication	General communication	We add our team members to a what's app group for clear communication
		We communicate with neighbours with a postcard about large trucks for deliveries, parking and offers route to communicate with the project manager. This is in the form of a post card.
Expectation management		We will set out locations of elements and discuss elevations, sizes, shapes and clearly discuss options available and the practical reasons for why we suggest them.
		Our client expectation is clearly managed through a specification or a drawing.
Timely resolution of snags	7 day cooling off period to check over and report any snags required to be resolved	Payments only due after completion of snags
Payment control	Payment schedules clear	We create a payment schedule in line with work completed, and do not exceed payments with valuation of works completed.
Customer care	We check in with clients outside of WhatsApp groups and intermittently during projects
Good communication	Clearly arranged appointments in the form of a calendar appointment
	Updates as to change order recommendations
Dedication to listening to clients	We will come and discuss clearly on site
Clear costing control control	We have a change order process so any changes of price
Aftercare	After sales information	We provide advisories and after care information through advisories using our exit and after care process or via email to appropriate guides