Common questions about projects and getting started

Its important for us that you know everything we can do and how we want to exceed your expectations. We have put together some common questions about how projects are planned, executed and completed in relation to our services.

Every project has different requirements in terms of materials, waste, design and labor which is why we offer our free quote service. As a theme our experience tells us most larger projects cost between £3,000 and £6,000 and has been charged per square meter of work undertaken. These typical components are turfing (£25/sqm), artificial grass (£60/sqm), cobble/brick edgings (£15/m plus material), sandstone patio (£120/sqm), porcelain patio (£145/sqm), composite decking (£145/sqm), fencing £50/m), clearance elements, root removals, sleeper beds (£500-750 typically depending on size). Other elements to be taken into account are gravels, grouts or resin joint materials, tree removals, poor access surcharges, any planting budgets or soil regeneration required. There is also a design fee we charge of usually £300 depending on requirements which is refunded into the build costs.

When we arrive we will present our selves with an ID card and business card, and walk through your project with a listening ear. We can draw out new ideas from your existing ideas. We can show you a range of materials and design options for your project on a screen. We will then draw up a formal quote, along with designs and email or post them to you along with a timeline of the project.

Depending on the cost of the project we usually ask for around a 5% deposit to go into the diary, 45% upon arrival and the remaining 50% upon satisfactory completion. In larger projects we set up staged payments for different stages of the project to be paid upon successful completion.

We only accept bank transfer or debit/credit card payments. There are many companies out there under the radar that accept cash and pay no taxes. Would you want people on your property dealing with sometimes large budgets that you have no paper trail if things went wrong or work was sub par?

Very good value. We aim to exceed your expectations on every project. Our staff our well trained and experienced and passionate to complete your project to a high standard. Its also important to remember there is a difference between cheap and good value. Its also important to remember that if a landscaper completes a survey incorrectly or the price is too low, they will be under pressure to complete the project within the budget and things can go wrong. Therefore this is an important element of the survey and quote process which we understand. Its important to complete the project to a high standard and allocate the correct time for logistics, labor, clearance and all of the elements required for successful project completion.

Sometimes we do, and this is refunded into your total cost of the job if you choose to use us, this is only charged if the quote is very complex.

We pride our selves on being clear in the survey stage to ensure there are no hidden costs, if you require additional work we will give you a quote for that work before carrying it out as normal. Sometimes ideas change and we need to charge for any additional materials or labor.

No. We usually only need access to water which most properties have. Lots of our customers go on holiday while we complete the work.

No, we carry out every aspect of the job and arrange any clearance included in the job.

Sometimes you do. This can be avoided if the slope towards a house or the road and proper drainage must is installed. Permeable materials also do not require permission. If permission with a drop kerb is required we have a great working relationship with the council's building control department.

Its important to have a process and follow it to avoid surprises and ensure quality. Please read more about our process here.

We ensure that we survey correctly which prevents any issues. We only do what we say we can do within our capabilities. When things do go wrong we ensure that we rectify these. We do not cut corners as we only take on the projects that have been surveyed correctly and appropriate quotes have been agreed. We give honest feedback during the design and planning stages. We never pressure a client for money other than agreed in the payment schedule. We will never raise the final invoice until we have agreement that the work is to standard by our team and the client.

Designing my garden

Yes. We do both. For more complex projects we will charge for a design fee, however we can prepare you a more simple design for free with choice of materials, layouts, and examples.

Yes we have great nurseries on hand to provide value plants, trees and shrubs at great value and can design beautiful beds that will grow into its self. Depending on your interest whether it be color, smell, wildlife or low maintenance we can help you achieve a beautiful bed.

We produce stylised gardens based on your requirements, and the style of the property and location. These may range from roof terrace design, contemporary garden design, modern garden design, classic gardens, traditional garden design, formal gardens, wild gardens and more. Please refer to our Portfolio for examples of our work across a broad range of garden styles.

There are lots to think about and if you are struggling or want the eye of a garden expert cast over your outdoor space a garden designer can lead you through the jungle! Here are some top tips. Do a Pintrest board to pull together ideas of gardens that you have seen that you like Discover what it is that you want to use your garden for. Is it for entertaining, relaxing, or for kids to play in? Be realistic about what will fit into your garden. If you've got a hectic lifestyle keep it simple. Simplicity is the key! Get rid of clutter. Stick with a couple of good natural materials--Old York stone works well in traditional gardens, while contemporary styles could make use of natural hardwood. If in doubt throw it out Strike the right balance-ignoring the natural elements can leave some gardens looking cold and lifeless. Don't just pick a design that looks good in a brochure -- it may not work for you, as every garden is individual.

During the project

During the project we encourange you to come out and speak to the team leader and team members, We work for you here, and want you to be happy with the outcome. If there are any issues please communicate with us and we are happy to discuss additional changes and ideas. A garden is like a blank canvass and creativity is important and most of out projects change as they go.

Simply as much or as little as you want to. If you want to come out and help please do, you will enjoy working in our team, in terms of parking, deliveries, lorries and other plant equipment arriving we take care of all aspects of the project.

Please try and tell us as early as possible if something is not right, it happens, and we pride our selves on leaving a site with a customer completely happy. Things do sometimes go wrong, but speak to the team leader to raise your concerns and they will be happy to assist.

We clean down the sites we work on every day and leave everything safe.

Yes we hold a public liability insurance package for payouts up to £5m. We have never had to make a claim however.

Our company and partner lorries are all waste carrier licence registered (registration number CBDL30903 and certificate provided upon request). All out waste is recycled legally and usually ends up being processed then going in someone elses garden or building project or at Amey Cespa Tip.