Common questions about projects and getting started

Its important for us that you know everything we can do and how we want to exceed your expectations. We have put together some common questions about how projects are planned, executed and completed in relation to our services.

Every project has different requirements in terms of materials, waste, design and labor which is why we offer our free quote service. As a theme our experience tells us most larger projects in average sized gardens cost between £3,000 and £6,000 and has been charged per square meter or linear of work undertaken. These typical components are turfing (£25/sqm), artificial grass (£60/sqm), cobble/brick edgings (£15/m plus material generally around £20/m in total with most edgings), sandstone paving (£120/sqm), porcelain paving (£160/sqm), limestone paving £135/sqm, slate paving £185/sqm, concrete base for sheds, outbuildings and hard standings (£145/sqm) plus excavation, composite decking (£145/sqm), wood decking £120/sqm, standard wood feather edge fencing £60/m), concrete post fencing £110/m plus any related clearance and labour of old fence typically charged at £400 on a 20m run of old fencing (skip £300 plus labour to clear £100), extra clearance elements which are typically charged at the cost of a skip with a roadside permit (£300) or a grab lorry service that can hold 16 tonnes of soil and waste aggregate (£300), plant machinery hire (diggers £240/week on average), root removals (£200) on average), sleeper beds (£500-750 typically depending on size), resin bound aggregate (£120/sqm plus edgings @ £20/sqm plus any sub base preparation required charged at £100/sqm). Other elements to be taken into account are gravels, grouts or resin joint materials charged at £50/15sqm), tree removals/reductions, poor access surcharges, any planting budgets or soil regeneration required. There is also a design fee we charge of usually £300-£1000 depending on requirements that is refunded back into larger projects. All prices are subject to VAT.

When we arrive we will present our selves with an ID card and business card, and walk through your project with a listening ear. We can draw out new ideas from your existing ideas. We can show you a range of materials and design options for your project on a screen. We will then draw up a formal quote, along with designs and email or post them to you along with a timeline of the project.

Depending on the cost of the project we usually ask for around a 5% deposit to go into the diary paid via debit or credit card via our invoicing system, 45% upon arrival and the remaining 50% upon satisfactory completion preferably via bank transfer. In larger projects we set up staged payments for different stages of the project to be paid upon successful completion.

We only accept bank transfer or debit/credit card payments. There are many companies out there under the radar that accept cash and pay no taxes. Would you want people on your property dealing with sometimes large budgets that you have no paper trail if things went wrong or work was sub par?

Very good value. We aim to exceed your expectations on every project. Our staff our well trained and experienced and passionate to complete your project to a high standard. Its also important to remember there is a difference between cheap and good value. Its also important to remember that if a landscaper completes a survey incorrectly or the price is too low, they will be under pressure to complete the project within the budget and things can go wrong. Therefore this is an important element of the survey and quote process which we understand. Its important to complete the project to a high standard and allocate the correct time for logistics, labor, clearance and all of the elements required for successful project completion.

Sometimes we do, and this is refunded into your total cost of the job if you choose to use us, this is only charged if the quote is very complex.

We pride our selves on being clear in the survey stage to ensure there are no hidden costs, if you require additional work we will give you a quote for that work before carrying it out as normal. Sometimes ideas change and we need to charge for any additional materials or labor.

No. We usually only need access to water which most properties have. Lots of our customers go on holiday while we complete the work.

No, we carry out every aspect of the job and arrange any clearance included in the job. If a permit is required we handle with the council and ensure the skip meets safety regulations such as lights.

Sometimes you do. This can be avoided if the slope towards a house or the road and proper drainage must is installed. Permeable materials also do not require permission. If permission with a drop kerb is required we have a great working relationship with the council's building control department.

Its important to have a process and follow it to avoid surprises and ensure quality. Please read more about our process here. Click Here

We ensure that we survey correctly which prevents any issues. We only do what we say we can do within our capabilities. When things do go wrong we ensure that we rectify these. We do not cut corners as we only take on the projects that have been surveyed correctly and appropriate quotes have been agreed. We give honest feedback during the design and planning stages. We never pressure a client for money other than agreed in the payment schedule. We will never raise the final invoice until we have agreement that the work is to standard by our team and the client.

A survey gets down to the nitty gritty and consists of creating a base plan drawing that deals with exact measurements, elevations, material choices and any other potential details that may arise. We don't conduct this until you have accepted our quote.

Yes, we are insured up to £5m with Allianz Insurance Plc. Registered in England number 84638. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB, United Kingdom, policy reference 26/LX/13189878/04.

Have a look at a extract from BS standards documentations here: Click Here

The RHS has a great guide on planting regulations and advisories. Check out their article on this topic. Click Here

I have a usual thought process here - no you can't - we are professionals. However, the reality is you can go through the pain and mistakes me and my team have made to build our skills and resources to where they are and maybe on your 3rd (or 10th) garden with all the complexities and different components of a typical project you might achieve the quality and efficient methods we can attain, but for now - why not let us do what we do - and let us understand your requirements and build something special for you. We have currently a combined 18 years of experience as well as me being a project management professional and passionate designer as well as the trade contacts, besides the £20,000 of tools and equipment we use on most larger projects (yes not just a shovel)! There is a reason why we get paid - because we are very good at what we do. Short answer - by the time you buy all the tools and develop the skills and resources you probably won't be within the budget of what we would of charged. But hey, i'm a positive guy and love clients who are passionate and want to get involved. We do prefer you make the tea though if your not a professional. :-)

Budget is calculated best on requirements and functionality first, then design and style and materials choices second. £1000-£30,000 the finish can always be good. I always recommend clients to choose a nice material such as a stylish sandstone or something colour relevant or a oak, however quality and finish don't always mean more money, but as always it's down to the landscape professional who consults and delivers.

This is because of the skilled manpower and tools required to install expensive materials. Scale, planning and quality of finish generally the dependencies in projects. However I have seen quotes that don't represent value so make sure to interview your landscaper and ensure you get all your boxes ticked.

1. We care. 2. Skilled and experienced. 3. Fully managed. 4. Design and style considered throughout the projects. 5. Built to last.

We try and not use minimum concrete where possible, we provide any clearance duty of care documents to our clients on request which is regulation as we are licensed waste carriers, and we ensure we partner with responsible waste recyclers such as Dick Searle and Amey Cespa which ensure minimum waste is sent to landfill. We also encourage our clients to have vegetable and herb gardens installed to reduce their individual footprints.

Obviously we work outside but we give our clients the opportunity for us to wear masks on quotes and preferable gain access at the rear. We also wonít accept refreshments at this time. We keep in our work team bubble and have provided gloves and sanitiser for regular cleaning. Obviously ventilation is not a problem in what we do! We have tried to follow the government guidance as per the advice listed here.

Designing my garden

Yes. We do both. For more complex projects we will charge for a design fee, however we can prepare you a more simple design for free with choice of materials, layouts, and examples.

Yes we have great nurseries on hand to provide value plants, trees and shrubs at great value and can design beautiful beds that will grow into its self. Depending on your interest whether it be color, smell, wildlife or low maintenance we can help you achieve a beautiful bed.

We produce stylised gardens based on your requirements, and the style of the property and location. These may range from roof terrace design, contemporary garden design, modern garden design, classic gardens, traditional garden design, formal gardens, wild gardens and more. Please refer to our Portfolio for examples of our work across a broad range of garden styles.

There are lots to think about and if you are struggling or want the eye of a garden expert cast over your outdoor space a garden designer can lead you through the jungle! Here are some top tips. Do a Pintrest board to pull together ideas of gardens that you have seen that you like Discover what it is that you want to use your garden for. Is it for entertaining, relaxing, or for kids to play in? Be realistic about what will fit into your garden. If you've got a hectic lifestyle keep it simple. Simplicity is the key! Get rid of clutter. Stick with a couple of good natural materials--Old York stone works well in traditional gardens, while contemporary styles could make use of natural hardwood. If in doubt throw it out Strike the right balance-ignoring the natural elements can leave some gardens looking cold and lifeless. Don't just pick a design that looks good in a brochure -- it may not work for you, as every garden is individual.

Check out our blog post on this topic here. Really covers some great points. Click Here

Moodboards, base plans and illustrations really help our clients visualise and become creative and collaborative during the design and planning process, and allocate budget more effectively. Us being open and honest about the prices and features and benefits is an important part of our service so our clients can get something they are more happy with rather than us. It also helps us plan the project correctly in terms of logistics and phasing and can give you the chance to plan and phase for the future. Read more about our process click here.

During the project

During the project we encourange you to come out and speak to the team leader and team members, We work for you here, and want you to be happy with the outcome. If there are any issues please communicate with us and we are happy to discuss additional changes and ideas. A garden is like a blank canvass and creativity is important and most of out projects change as they go.

Simply as much or as little as you want to. If you want to come out and help please do, you will enjoy working in our team, in terms of parking, deliveries, lorries and other plant equipment arriving we take care of all aspects of the project.

Please try and tell us as early as possible if something is not right, it happens, and we pride our selves on leaving a site with a customer completely happy. Things do sometimes go wrong, but speak to the team leader to raise your concerns and they will be happy to assist.

We clean down the sites we work on every day and leave everything safe.

Our company and partner lorries are all waste carrier licence registered (our registration number is CBDL30903 and certificate is available through this link: (Click Here ) All out waste is recycled legally and usually ends up being processed then going in someone else garden or building project or at Amey Cespa Tip.